General Terms and Conditions
1. Service Provider Information:
- Company Name: Gold Park Ltd.
- Registered Office: H-3519 Miskolctapolca, Fenyő u. 7.
- Company Registration No.: 05-09-006687
- Tax Number: 11584500-2-05
2. General Provisions:
(a) These General Terms and Conditions (hereinafter referred to as the „GTC”) govern the terms and conditions for the use of the accommodation and related services provided by the Service Provider at Kikelet Club Hotel***, located at H-3519 Miskolctapolca, Fenyő u. 7.
(b) These GTC do not exclude the possibility of entering into special or individual agreements with travel agencies, travel intermediaries, tour operators or other persons cooperating with the Service Provider on a long-term basis for the sale of the Service Provider’s services.
3. Contracting Party:
(a) The Contracting Party is any natural person, legal entity or organization without legal personality that orders or uses the services of the Service Provider. The Contracting Party also includes the natural person who actually uses the services provided by the Service Provider. Hereinafter, the person ordering and/or using the services shall collectively be referred to as the Guest.
(b) Subject to the fulfilment of the applicable conditions, the Service Provider and the Guest become the parties to the Service Agreement (hereinafter collectively referred to as the Contracting Parties).
4. Conclusion of the Service Agreement, Booking Procedure and Booking Modifications:
(a) Upon receipt of the Guest’s written request for a quotation—submitted by e-mail or through the online booking system available at https://kikeletclubhotel.hu/—the Service Provider shall send an offer within forty-eight (48) hours. If the Guest does not submit a written booking within forty-eight (48) hours of receiving the offer, the Service Provider shall no longer be bound by the offer. Bookings are accepted exclusively in writing; verbal agreements shall not be considered valid.
(b) The Service Agreement is concluded when the Service Provider confirms the Guest’s booking in writing. Such written confirmation constitutes a written contract. A booking or booking modification made verbally shall only become binding if confirmed in writing by the Service Provider. Verbal confirmation alone shall not create any contractual relationship.
(c) The Service Agreement is concluded for a fixed term.
(d) If the Guest permanently vacates the room before the agreed departure date for reasons attributable to the Guest, the Service Provider shall be entitled to the full contractual consideration for the booked services. The Service Provider reserves the right to resell the vacated room.
(e) If the Guest decides not to use the accommodation until the end of the agreed period before the expiry of the fixed term, the Guest shall nevertheless remain liable to pay the full price of the booked services. The Service Provider shall be entitled to claim the full contractual consideration and may resell the room vacated before the agreed departure date.
(f) The Guest may extend the duration of their stay only if the Service Provider gives its written consent no later than the day preceding the expiry of the originally agreed accommodation period.
(g) Any amendment to the Service Agreement shall be valid only if made in writing and mutually agreed upon by both Contracting Parties.
(h) As a condition of using the accommodation services, Guests must verify their identity in accordance with the applicable legal requirements before occupying the room. No person may stay at the hotel without being properly registered.
5. Cancellation Policy:
(a) Unless otherwise specified in the Service Provider’s offer or confirmation, accommodation bookings may be cancelled free of charge up to five (5) days prior to the scheduled arrival date.
(b) If the Guest has secured the reservation by advance payment, credit card guarantee or any other method specified in the Service Agreement and fails to arrive by 6:00 p.m. local time on the day of arrival without prior notice of a later arrival, the Service Provider shall charge the accommodation fee specified in the Service Agreement or Booking Confirmation as a cancellation fee (liquidated damages). In such cases, the reservation will be held until 10:00 a.m. on the day following the scheduled arrival date, after which the Service Provider’s obligation to provide the accommodation shall cease.
(c) If the Guest (Customer) is no longer entitled to cancel the reservation free of charge, the Service Provider permits the reservation to be transferred to another person. The Guest (Customer) must notify the Service Provider in writing if another person will use the reservation.
(d) The Service Provider reserves the right to apply special cancellation and booking conditions to products subject to special terms, including promotional offers, non-refundable and non-modifiable rates, group bookings and events, as specified in the relevant individual agreement.
(e) If the Guest fails to arrive („no-show”) despite having paid for the reservation, the accommodation fee already paid shall be deemed fully utilized. The advance payment or accommodation fee paid by the Guest shall remain the property of the Service Provider, and no services shall be provided in exchange.
(f) The Service Provider recommends that Guests purchase travel insurance covering cancellation.
(g) If the Guest cancels the booked services within the applicable cancellation period, the refundable portion of any advance payment shall be returned exclusively by bank transfer. The Service Provider shall process the refund within thirty (30) days.
6. Prices Applied by the Service Provider:
(a) The hotel’s room rates (Rack Rates) are available at the hotel reception and on the website: https://kikeletclubhotel.hu/.
(b) The Service Provider reserves the right to amend its prices at any time without prior notice. However, this shall not apply to prices already quoted to the Contracting Party in a written offer.
(c) When publishing its prices, the Service Provider shall indicate the statutory taxes included in the prices, such as Value Added Tax (VAT) and tourist tax. The Service Provider reserves the right to pass on any additional charges resulting from changes in applicable legislation to the Contracting Party and/or the Guest without prior notice.
(d) The Service Provider may determine its prices in Hungarian Forint (HUF) or in any freely convertible foreign currency.
(e) The Service Provider undertakes to publish its current room rates, special offers, discounts and other promotions on its official website at https://kikeletclubhotel.hu/.
(f) In the absence of a cooperation agreement with travel agencies (tour operators), the Service Provider shall issue a gross invoice (including commission and VAT). Commission shall be paid upon receipt of the tour operator’s commission invoice. In the case of contracted partners, the contractual rates specified in the cooperation agreement shall apply.
7. Payment Terms and Payment Guarantee:
(a) The total amount payable for the ordered services for the entire duration of the stay shall be indicated in the written booking confirmation issued by the Service Provider.
The Service Provider reserves the right to request an advance payment from the Guest. The amount of the advance payment shall be determined by the Service Provider and may vary depending on the season and the selected offer.
The Guest shall pay the advance payment specified in the written confirmation within three (3) calendar days of receiving the confirmation by bank transfer to the Service Provider’s bank account or via their SZÉP Card through their bank. If there are only one (1) to five (5) days between the booking and the arrival date, the advance payment must be made within twenty-four (24) hours. In the case of gift purchases, the full package price must be paid in advance. Upon receipt of the advance payment, the Service Provider shall issue an advance payment invoice. The reservation shall become guaranteed upon receipt of the advance payment.
(b) The Guest may settle the required advance payment by one of the following methods: online bank card payment, bank transfer to the Service Provider’s bank account, payment via SZÉP Card through the Guest’s bank, or postal money order. Any costs associated with the payment shall be borne by the Contracting Party.
(c) The Service Provider reserves the right to require a payment guarantee from the Contracting Party or the Guest to cover additional services consumed on-site beyond those originally booked. Such guarantees may include:
a) Credit card guarantee: depending on the length of the stay, a security deposit shall be determined and pre-authorised on the Guest’s credit card until departure.
b) Cash security deposit: the security deposit may also be paid in cash upon arrival. Any unused balance shall be refunded upon departure.
c) The Contracting Party shall be entitled and obliged to pay for the services in Hungarian Forint (HUF) and/or, at its discretion, in any currency accepted by the Service Provider as indicated at the hotel reception and/or on the website https://kikeletclubhotel.hu/. Where payment is made wholly or partly in a currency other than HUF, the conversion shall be based on the official middle exchange rate of the National Bank of Hungary (MNB) applicable on the day preceding the date of invoice issuance. Upon request, the hotel reception shall provide information regarding the exchange rate applied for invoicing purposes.
(d) The Service Provider also accepts cashless payment methods for settling the charges for the services, including but not limited to debit cards, credit cards, cafeteria benefit cards, and—where applicable under a separate agreement—vouchers and coupons. An up-to-date list of accepted payment methods is available at the hotel reception upon request.
(e) The Service Provider reserves the right to pass on any charges arising from the use of cashless payment methods to the Contracting Party. Upon prior request, the Service Provider shall provide information regarding any such charges.
(f) Charges incurred by the Guest in the hotel’s food and beverage outlets may either be posted to the Guest’s room account or paid directly at the reception in cash.
8. Terms and Conditions for Using the Services:
(a) The Guest may occupy the booked and confirmed room from 3:00 p.m. (check-in) on the day of arrival and must vacate the room by 10:00 a.m. (check-out) on the day of departure.
(b) Subject to prior written agreement and availability, the Guest may occupy the room before the standard check-in time specified in Section 8(a).
(c) Subject to prior written agreement and availability, the Guest may request a late check-out until 1:00 p.m. for an additional charge.
(d) Pets are not permitted in the hotel.
(e) The Service Provider shall be entitled to terminate the accommodation agreement with immediate effect or refuse to provide accommodation if:
a) the Guest uses the room, the services provided or the related facilities for purposes other than their intended use;
b) the Guest disturbs the hotel’s house rules and fails to cease such conduct despite being requested to do so;
c) the Guest violates the hotel’s safety regulations, for example by smoking in a prohibited area, and fails to stop after being warned;
d) the Guest behaves in an offensive, abusive or otherwise unacceptable manner towards hotel employees or other guests, is under the influence of alcohol or drugs, or displays threatening or insulting behaviour;
e) the Guest suffers from a contagious disease or any illness that disturbs the peace and comfort of other Guests. Guests suffering from incontinence or who are unable to care for themselves independently may likewise not use the hotel’s services;
f) the Contracting Party or the Guest fails to provide the payment guarantee requested by the Service Provider within the specified deadline.
(f) If the agreement between the Contracting Parties cannot be performed due to force majeure, the agreement shall terminate automatically.
(g) The Guest uses all hotel services entirely at their own risk throughout the duration of their stay.
(h) In the case of vouchers or coupons, only the terms and conditions applicable to the voucher or coupon purchased from the Service Provider shall apply.
9. Provision of the Services:
(a) If, due to reasons attributable to the Service Provider—particularly overbooking or temporary operational issues—the booked services cannot be provided, the Service Provider shall arrange suitable alternative accommodation for the Guest.
(b) In fulfilling the obligation set out in Section (a), the Service Provider shall:
a) offer and, if accepted by the Guest, provide the services confirmed in the booking at the confirmed price and for the agreed period (or until the reason preventing performance ceases) at another accommodation of the same or an equivalent standard. Any additional costs arising from the provision of substitute accommodation shall be borne by the Service Provider.
b) upon request, provide the Guest with the opportunity to make one telephone call free of charge in order to inform a person designated by the Guest of the change of accommodation.
c) provide complimentary transportation for the Guest to the substitute accommodation and, where applicable, back to the original accommodation.
d) if the Service Provider fully complies with the obligations set out in Section (b), or if the Guest accepts the substitute accommodation offered, the Guest shall not be entitled to claim any further compensation.
10. Rights of the Guest:
(a) Pursuant to the Service Agreement, the Guest is entitled to use the reserved room and those facilities of the hotel that form part of the standard services and are not subject to special conditions.
(b) The Guest is entitled to submit complaints regarding the performance of the services provided by the Service Provider. The Service Provider undertakes to investigate any complaint submitted in writing or made verbally at the hotel reception and recorded in writing within seventy-two (72) hours of receipt, and to provide the Guest with a substantive response.
11. Obligations of the Guest:
(a) The Guest shall pay the charges for the services booked under the Service Agreement no later than the date and in the manner specified therein.
(b) The Guest shall immediately report any damage suffered to the hotel reception and provide all information necessary to clarify the circumstances of the incident and, where applicable, to facilitate administrative or criminal proceedings.
12. Liability of the Guest for Damages:
(a) The Guest shall be liable for any damage suffered by the Service Provider or by third parties if such damage is caused by the Guest, the Guest’s companion, or any person under their supervision.
(b) The Guest’s liability for damages shall also apply where the injured party is entitled to claim compensation directly from the Service Provider.
13. Rights of the Service Provider:
(a) If the Guest fails to pay the charges for services used or booked but not used, the Service Provider shall have a lien on the Guest’s personal belongings brought onto the hotel premises as security for its outstanding claims.
(b) For security, property protection and accident prevention purposes, the entire hotel premises are monitored by CCTV cameras. By entering the hotel, the Guest acknowledges and consents to video recording. CCTV recordings are stored electronically for seven (7) working days and are automatically deleted thereafter.
14. Obligations of the Service Provider:
(a) The Service Provider shall provide the accommodation and other services booked under the Service Agreement in accordance with the applicable legal requirements and the hotel’s service standards.
(b) The Service Provider shall investigate any written complaint submitted by the Guest, take the necessary measures to resolve the issue, document the actions taken in writing, and inform the Guest accordingly.
15. Liability of the Service Provider:
(a) The Service Provider shall be liable for any damage suffered by the Guest within the hotel premises where such damage results from the fault of the Service Provider or its employees.
(b) The Service Provider shall not be liable for damages arising from unavoidable causes beyond the control of the Service Provider, its employees or its Guests, or for damages caused by the Guest or any person under the Guest’s supervision.
(c) The Service Provider reserves the right to designate restricted areas within the hotel that are not accessible to Guests. Such areas shall be clearly marked. The Service Provider shall not be liable for any damage suffered by the Guest or any person under the Guest’s supervision in areas where entry is prohibited.
(d) The Service Provider shall only be liable for damages if the Guest reports the incident to the hotel reception immediately after its occurrence and provides all information necessary for investigating the claim.
(e) The Service Provider shall not be liable for the Guest’s luggage or its contents during arrival or departure, loading or unloading, or while transporting luggage to or from the accommodation.
(f) The Service Provider’s liability for damages shall be limited to a maximum of five (5) times the daily room rate specified in the Service Agreement.
16. Illness of the Guest:
(a) If the Guest becomes ill during their stay and the Service Provider becomes aware of the illness, the Service Provider shall offer medical assistance. The costs of any medical services offered and accepted shall be borne by the Guest. If the attending physician diagnoses a contagious disease, the Service Provider shall be entitled to refuse further accommodation or services. Any additional costs resulting from the Guest’s early departure shall be borne by the Guest.
17. Confidentiality:
(a) In fulfilling its contractual obligations, the Service Provider shall act in accordance with Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information and all other applicable data protection legislation. Where the Guest has informed the Service Provider accordingly, the Service Provider shall also comply with the relevant internal regulations of the Contracting Party.
18. Force Majeure:
(a) Circumstances beyond the reasonable control of either the Service Provider, the Guest or the Contracting Party—including, but not limited to, war, fire, flood, extreme weather conditions, power outages, burst water pipes, strikes or similar events („Force Majeure”)—shall relieve the affected party from its contractual obligations for the duration of such circumstances. The Contracting Parties agree to make every reasonable effort to minimize the occurrence and impact of such events and to remedy any resulting damage or delay as quickly as possible.
19. Digital Document Scanner and VIZA System
(a) In accordance with Section 9/H (1) of Act CLVI of 2016 on the State Responsibilities for the Development of Tourist Areas, a condition of check-in and occupying the room is the presentation of an official photo identification document (identity card, card-format driving licence or passport) by every Guest upon arrival. The document shall be scanned and recorded by the Service Provider using a digital document scanner. Every Guest is required to present a valid photo identification document upon arrival.
Pursuant to Section 9/H (2) of Act CLVI of 2016 on the State Responsibilities for the Development of Tourist Areas, if the Guest fails to present the required identification document upon arrival, the hotel shall refuse to provide accommodation services.
20. Governing Law and Jurisdiction:
(a) The legal relationship between the Contracting Parties shall be governed by the provisions of Act V of 2013 on the Civil Code of Hungary.
(b) Any disputes arising out of or in connection with the Service Agreement shall fall within the exclusive jurisdiction of the Miskolc District Court. Where jurisdiction lies with a regional court, the exclusive jurisdiction shall rest with the Miskolc Regional Court.
Effective date: 6 January 2025, Miskolc.
Imre Ostorházi
Managing Director
